Frequently Asked Questions

  • What's the difference between small and medium duty towing?

    Small duty towing handles vehicles up to about 10,000 pounds, like cars and SUVs, while medium duty covers larger vehicles up to 26,000 pounds, including vans and box trucks. At S&S Auto & Recovery, we provide both to serve a wide range of vehicle types in Yadkinville.
  • How does accident recovery towing work?

    Accident recovery involves safely removing damaged or wrecked vehicles from crash scenes, securing them for transport, and clearing debris if needed. The process prioritizes safety and protects the vehicle from further damage. At S&S Auto & Recovery, we respond quickly to collision sites and handle all aspects of accident cleanup and recovery.
  • When should you call for winching service?

    Call a winching service when your vehicle is stuck in mud, snow, sand, or a ditch and can't move under its own power. Winching uses a cable system to pull the vehicle back onto solid ground without causing damage. We handle off-road and roadside recovery throughout the Yadkinville area.
  • Can mobile mechanics diagnose check engine lights on site?

    Yes, mobile mechanics can diagnose check engine lights using portable OBD scanning tools that read your vehicle's computer codes. This on-site service identifies the issue without towing the vehicle to a shop. At S&S Auto & Recovery, we provide mobile diagnostics for small, medium, and heavy duty vehicles.
  • What affects the cost of long distance towing?

    Long distance towing cost depends on total mileage, vehicle size and weight, route complexity, and fuel prices. Interstate or out-of-town tows generally cost more than local moves. S&S Auto & Recovery offers budget-friendly options and works with customers to find affordable solutions for vehicle transport.
  • Is 24/7 towing really available in Yadkinville?

    Yes, S&S Auto & Recovery provides 24/7 emergency towing services in Yadkinville and surrounding areas. Whether it's a late-night breakdown, early morning accident, or weekend emergency, help is available any time. Same-day service ensures customers get timely assistance when they need it most.
  • How do mobile tire changes work for heavy duty trucks?

    Mobile tire changes for heavy duty trucks involve bringing the necessary tools, equipment, and replacement tire directly to your location. Technicians safely lift the vehicle, remove the damaged tire, and install the new one on site. This eliminates the need to drive on a flat or call a large tow truck.
  • What's the biggest mistake people make after an accident?

    The biggest mistake is moving a damaged vehicle without professional assessment, which can cause hidden mechanical damage or safety hazards. It's safer to call accident recovery professionals who know how to secure and transport wrecked vehicles properly. S&S Auto & Recovery handles collision towing with care to prevent further harm.
  • Can you unlock a car without damaging it?

    Yes, professional lockout services use specialized tools to unlock vehicles without scratching paint or damaging locks and seals. These techniques work on cars, trucks, and heavy duty vehicles. At S&S Auto & Recovery, mobile lockout assistance gets you back in your vehicle quickly and safely.
  • Why choose a locally owned towing company?

    Locally owned towing companies know the area roads, respond faster, and build long-term relationships with their communities. They often provide more personalized service and flexible pricing. S&S Auto & Recovery has served Yadkinville since 2019, with over 12 years of industry experience behind it.
  • What should you do if your car won't start?

    First, check if the battery is dead by testing lights and accessories. If it's a battery issue, call for a jump start service to restore power and get you moving. For other causes, mobile diagnostics can identify the problem on site. S&S Auto & Recovery offers both jump start and diagnostic services.
  • How quickly can emergency towing arrive in Winston-Salem?

    Emergency towing response times vary by location and traffic, but local providers typically arrive within 30 to 60 minutes. S&S Auto & Recovery prioritizes timely service and offers same-day towing throughout Winston-Salem, Yadkinville, and nearby areas like Clemmons and Mocksville.